Returns & Exchanges
Due to the nature of our luxury spirits, Biatch Tequila can only offer returns or exchanges on items that arrive damaged or defective. We are committed to ensuring your premium experience remains untarnished from our distillery to your doorstep.
Inspect Your Delivery
Thoroughly examine your Biatch Tequila bottle and packaging immediately upon arrival to ensure everything is in pristine condition.
Document Damage
If your order is compromised, take clear high-resolution photographs of the damaged bottle and the exterior shipping box as proof for our quality team.
Contact Support
Email our concierge team within 48 hours of delivery with your order number and the documentation of the damage to initiate a claim.
Receive Resolution
Once your claim is validated, we will process a replacement shipment or issue a full refund to your original payment method at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing